Terms of Service

1. Introduction

Welcome to BiDora ("BiDora", "we", "our", "us").

BiDora is a digital agricultural marketplace platform that connects independent farmers ("Farmers") with buyers ("Buyers") for reservation-based agricultural offerings, including but not limited to durian farm visits, pre-orders, direct sales, and bulk purchases.

By accessing or using the BiDora platform ("Platform"), you agree to be bound by these Terms & Conditions.

If you do not agree, please do not use the Platform.

2. Role of BiDora

BiDora acts solely as a technology platform facilitating reservations and payments between Farmers and Buyers.

BiDora:

• Does not own, produce, or store agricultural products.
• Does not guarantee harvest quantity, quality, or availability.
• Is not the seller of goods listed on the Platform.

Each Farmer is solely responsible for:

• Accuracy of listings
• Product quality
• Fulfillment
• Compliance with applicable agricultural and food regulations

3. Account Registration

To use certain features of the Platform, users must create an account.

Users agree to:

• Provide accurate and complete information
• Maintain confidentiality of login credentials
• Be responsible for all activities under their account

We reserve the right to suspend or terminate accounts that violate these Terms.

4. Reservations & Payments

Farmers may configure packages to require:

• A deposit (e.g., 10–30% of total price), or
• Full upfront payment

Payment terms are displayed before checkout.

All payments are processed via third-party payment providers. BiDora does not store full credit/debit card details.

A reservation is considered confirmed only when payment is successfully processed.

5. Cancellations & Refunds

Refund policies may vary depending on the Farmer's configuration and circumstances.

Typical scenarios:

• Farmer Cancellation: Buyer is eligible for refund of deposit or full payment.
• Buyer Cancellation: Refund eligibility depends on the package terms and timing.

BiDora may facilitate refunds but is not liable for disputes between Farmers and Buyers.

6. Communication & Email Notifications

By creating an account or making a reservation, users consent to receive transactional communications from BiDora, including but not limited to:

• Account verification emails
• Password reset emails
• Reservation confirmations
• Payment confirmations
• Reservation reminders

These communications are strictly transactional and related to account activity or reservations.

BiDora does not send unsolicited marketing emails. Users will not be added to promotional mailing lists without explicit consent.

7. User Conduct

Users agree not to:

• Use the Platform for fraudulent or unlawful purposes
• Misrepresent products or identities
• Attempt to interfere with Platform security
• Circumvent payment processes

We reserve the right to remove listings or suspend accounts for violations.

8. Limitation of Liability

BiDora provides the Platform "as is" and does not guarantee uninterrupted availability.

BiDora shall not be liable for:

• Loss of profits
• Product dissatisfaction
• Harvest shortages
• Indirect or consequential damages

To the maximum extent permitted by law, BiDora's liability shall not exceed the platform fees collected in relation to the disputed reservation.

9. Data & Privacy

User data is stored securely using third-party infrastructure providers.

We collect only necessary information to:

• Operate accounts
• Process reservations and payments
• Send transactional communications

We do not sell personal data to third parties for marketing purposes.

A separate Privacy Policy may provide additional details.

10. Modifications

BiDora reserves the right to modify these Terms at any time. Continued use of the Platform constitutes acceptance of updated Terms.