Privacy Policy

BiDora ("BiDora", "we", "our", "us") respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the BiDora platform ("Platform").

By using the Platform, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of personal data:

A. Account Information

• Full name
• Email address
• Phone number (if provided)
• Password (stored in encrypted/hashed form via authentication provider)

B. Reservation & Transaction Information

• Reservation details (package, quantity, dates)
• Payment status
• Transaction amounts
• Reservation IDs

BiDora does not store full credit or debit card numbers. Payments are processed securely through third-party payment providers.

C. Technical Information

• IP address
• Browser type
• Device information
• Usage logs

This data helps us secure and improve the Platform.

2. How We Use Your Information

We use your information strictly for legitimate business purposes, including:

• Creating and managing user accounts
• Processing reservations and payments
• Sending transactional communications (e.g., payment confirmation, reservation updates, password reset)
• Verifying farmer accounts
• Preventing fraud or abuse
• Improving platform functionality

We do not sell personal data to third parties for marketing purposes.

3. Email Communications

By creating an account or making a reservation, you consent to receive transactional emails related to:

• Account verification
• Password reset
• Reservation confirmation
• Payment confirmation
• Reservation reminders

These emails are necessary for platform operation.

BiDora does not send unsolicited marketing emails or promotional campaigns without explicit user consent.

4. Sharing of Information

We may share information with trusted third-party service providers strictly for operational purposes, including:

• Payment processors
• Cloud hosting providers
• Email delivery providers (for transactional emails)
• Authentication providers

These providers are contractually obligated to safeguard your data and use it only for service delivery purposes.

We may also disclose information if required by law or legal process.

5. Data Storage & Security

User data is stored using secure third-party infrastructure providers.

We implement reasonable technical and organizational safeguards to protect personal data against:

• Unauthorized access
• Alteration
• Disclosure
• Destruction

However, no internet transmission is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain personal data only as long as necessary to:

• Maintain active accounts
• Fulfill reservation obligations
• Comply with legal and regulatory requirements

Users may request account deletion, subject to legal and financial record retention requirements.

7. Your Rights (Malaysia – PDPA)

Under applicable data protection laws, including the Malaysian Personal Data Protection Act (PDPA), you may have the right to:

• Request access to your personal data
• Request correction of inaccurate information
• Withdraw consent (subject to operational limitations)
• Request deletion of your account

Requests may be submitted via the contact information below.

8. Cookies & Tracking

BiDora may use cookies or similar technologies to:

• Maintain login sessions
• Improve user experience
• Analyze usage patterns

Users may adjust browser settings to manage cookies.

9. Children's Privacy

BiDora is not intended for individuals under the age of 18. We do not knowingly collect personal data from minors.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Continued use of the Platform after updates constitutes acceptance of the revised policy.